Something broken?
We're on it.
Email [email protected] and it goes straight to the developers who built and run your platform, not a ticket queue. If the site is down, call us directly, any hour.
All safeguarded platforms operational · 99.98% uptime over 90 days.
Site down
Call the CTO directly: +45 42 40 09 65, any hour.
Everything else
Email [email protected]. Answered within one working day.
What counts as an emergency?
The site is down, checkout or payments are failing, or data is being lost. For those, call the CTO directly - anything else is answered inside one working day.
How fast do you respond?
Emergencies are answered immediately by phone, any hour. Everything else goes to a developer who knows your platform and is answered inside one working day.
What is Safeguarding?
Safeguarding is our monthly support package: we monitor, update and improve your platform after go-live, so it stays fast, secure and supported.
Read about Safeguarding →Do you support sites you did not build?
Yes. We start with a free platform health check, fix what is urgent, and can take the site into Safeguarding from there.
How do I add an editor to Umbraco?
Users, then Invite user in the backoffice - or email support and we will set them up with the right permission group the same day.
Where do I see the uptime report?
Safeguarding customers get a monthly uptime and incident report by email. Need one now? Ask support and we will send the latest.
How do I report a bug?
Email [email protected] with what you did, what you expected and a screenshot if you have one - it goes straight into our tracker.
Start with the free health check
A report in plain language, no obligation.