# Support > Get support from Flowcourier. Reach our team by email or phone for any questions, with responses within 24 hours during business hours, Mon-Fri CET. Support | Flowcourier ![Deep](https://www.flowcourier.com/media/y3shgykn/deep.jpg) Typographic Support ## Something broken?
We're on it. Email support@flowcourier.com and it goes straight to the developers who built and run your platform, not a ticket queue. If the site is down, call us directly, any hour. All safeguarded platforms operational ยท 99.98% uptime over 90 days. How to reach us phone Call the CTO directly: [+45 42 40 09 65](tel:+4542400965), any hour. envelope-simple Email [support@flowcourier.com](mailto:support@flowcourier.com). Answered within one working day. ## Common questions What counts as an emergency? The site is down, checkout or payments are failing, or data is being lost. For those, call the CTO directly - anything else is answered inside one working day. How fast do you respond? Emergencies are answered immediately by phone, any hour. Everything else goes to a developer who knows your platform and is answered inside one working day. What is Safeguarding? Safeguarding is our monthly support package: we monitor, update and improve your platform after go-live, so it stays fast, secure and supported. Do you support sites you did not build? Yes. We start with a free platform health check, fix what is urgent, and can take the site into Safeguarding from there. How do I add an editor to Umbraco? Users, then Invite user in the backoffice - or email support and we will set them up with the right permission group the same day. Where do I see the uptime report? Safeguarding customers get a monthly uptime and incident report by email. Need one now? Ask support and we will send the latest. How do I report a bug? Email support@flowcourier.com with what you did, what you expected and a screenshot if you have one - it goes straight into our tracker. A report in plain language, no obligation. Beige band